Hioki Singapore Help Centre
Our friendly and delicate team is always here to assist.
Common purchase queries answered
Orders and Shipping
You can register your account here (https://hioki.com.sg/estore/my-account/
Orders that are in stocks, will be delivered in approximately 1 – 3 working days after full payment transaction has been received.
- Monday to Friday – Orders received before 12pm, same day delivery or the next available working day, subject to Speedpost delivery schedules and stocks availability. (Excluding Sat, Sun, Public Holiday & Company Holiday)
- Saturday, Sunday, Public Holiday & Company Holiday – Order received will be delivery on the next available working day, subject to Speedpost delivery schedules and stocks availability.
- There is no delivery to Changi Airport Transit Lounges, Paya Lebar Airport. Communication Centre and other Offshore Islands.
- In the event of unsuccessful delivery, re-delivery cost will be imposed.
An order confirmation will be sent to you via email upon completion of purchase and subsequently, you may login to your account to track the progress of your order status.
Currently, Hioki Singapore E-store only supports sales and shipment within Singapore only.
No, Hioki E-store will not keep any credit card information on file.
Yes, the prevailing 7% goods and services tax is applicable under Singapore regulation.
If you would like to place a bulk quantity order, you may contact us via https://www.tidio.com/talk/iuro89vywt4sugjuvr8il8to4zef03rn or drop us an email via https://hioki.com.sg/estore/contact-us/
If you need to swap an item
Returns and Exchanges
You may contact Hioki’s customer support via https://www.tidio.com/talk/iuro89vywt4sugjuvr8il8to4zef03rn or you can write in via https://hioki.com.sg/estore/contact-us/. Once we verified the item was wrongly delivered, we will arrange an exchange for you as soon as possible, free of charge.
You may contact us via https://www.tidio.com/talk/iuro89vywt4sugjuvr8il8to4zef03rn for immediate support or you may raise the warranty/return request via our estore online form https://hioki.com.sg/estore/my-account/warranty-requests/. Once the verification assessment has been completed, we will contact you for the exchange/replacement arrangement.
You may contact Hioki’s customer support via https://www.tidio.com/talk/iuro89vywt4sugjuvr8il8to4zef03rn or drop us an email via https://hioki.com.sg/estore/contact-us/
You may amend or indicate your shipping address under “My account” profile page, if it is different from your billing address. Alternative, you may contact our friendly staff via https://www.tidio.com/talk/iuro89vywt4sugjuvr8il8to4zef03rn or drop us an email at estore@hioki.com.sg. (Our friendly staff may contact you for verification and authentication purpose).
Cancellation, return or re-schedule of order/s is subjected to the approval of Hioki Singapore Pte. Ltd. sole discretion in accordance to the terms and condition of Hioki cancellation, return and exchange or re-schedule policies. Please submit your request in the request to estore@hioki.com.sg.
Yes, you may place a pre-order for an item that was sold out and an email notification alert will be send to you once the stock has been replenished.